Shipping Policy

1. Delivery & Fulfillment Strategy

​For a local installation business, "shipping" often means your team transporting equipment to the site. If you also sell kits online, you’ll need a hybrid approach.

• ​Shipping Timelines: Specify a lead time for procurement (e.g., 2–4 business days) and a separate timeline for transit.
• ​Shipping Costs: * Local Installs: Usually included in the labor/installation quote.
  • ​E-commerce/Kits: Use a flat rate or free shipping for orders over a certain amount (e.g., ₹5,000).
• ​Partial Shipments: State that for large projects (like an 8-channel setup), items like cables and monitors may arrive separately from the cameras.

​2. Inspection & Damaged Goods

​CCTV components—especially Hard Drives and camera lenses—are sensitive. Your policy should shift the responsibility of inspection to the client upon arrival.

• ​"Dead on Arrival" (DOA): Offer a strict 24–48 hour window for the client to report physical damage or missing items from the box.
• ​Unboxing Video: Encourage (or require) customers to film an unboxing video for online orders to simplify insurance claims for damaged sensors or glass.