Payment Policy
1. Standard Installation Payment Terms
Since CCTV hardware (cameras, DVRs/NVRs, hard drives) involves a high upfront cost, most professionals use a phased payment structure:
- Advance/Booking Fee (50% - 60%): Paid upon signing the contract or issuing the Purchase Order (PO). This covers the procurement of hardware and secures the installation dates.
- On Delivery (30% - 40%): Many businesses request a second payment once the materials arrive at the client's site but before labor begins.
- Final Balance (Remaining%): Paid immediately upon completion and testing of the system.
- Payment Timing: Usually 100% upfront (annually) or 50% every six months.
- Pricing Basis: Typically 10% to 15% of the original installation value or a flat fee per camera (e.g., ₹500–₹1,500/unit depending on the tech).
- Exclusions: Clearly state that the AMC fee covers labor/visits, while spare parts and cabling replacements are billed separately.
2. Annual Maintenance Contracts (AMC)
For long-term support, standard industry practice includes: